I interviewed at Thumbtack (Salt Lake City, UT) in Apr 2016
Interview
Applied online and received a quick response to do a video interview and a test. Once I completed those tasks, the recruiter emailed me said I passed and they'd love to bring me in for an interview at a later time. Never heard back and no follow up response. Very unprofessional. Not to mention the quiz they sent me was in a Google doc with multiple grammar and spelling issues.
Interview questions [1]
Question 1
Had specific customer service related issues and wanted a response on how you would handle it.
I applied online. The process took 2 months. I interviewed at Thumbtack (Sandy, UT) in Jul 2016
Interview
The hiring process is long and drawn out. Be prepared to be judged by people you haven't ever seen in a video pre screening that you post on YouTube. ( I'd stick the questions but throw a little pizazz in it make it your own)
Interview questions [6]
Question 1
Have you ever been wrongfully discriminated against.
I applied through an employee referral. The process took 3 months. I interviewed at Thumbtack (Sandy, UT)
Interview
Got interviewed by 2 different people for 30 mins each ( 1 hour) . First guy was very personal and just wanted to get to know you & what makes you happy/tick. The next guy was more focused on why do you want to work at thumbtack. They will ask you about hobbies you have, interests & much more. Just be aware they are focused on CUSTOMERS and how to make THEM HAPPY. After having my interview it really clicked for me that they want to see how interactive I was with others and what difference I can make in society rather then just wanting to know you.
Customer Service Guru applicants have rated the interview process at Thumbtack with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 53.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Guru roles take an average of 44 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Thumbtack overall takes an average of 23 days.
Common stages of the interview process at Thumbtack as a Customer Service Guru according to 6 Glassdoor interviews include:
One on one interview: 25%
Phone interview: 15%
Skills test: 15%
Other: 10%
Personality test: 10%
Presentation: 10%
Background check: 5%
Group panel interview: 5%
IQ intelligence test: 5%
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