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      Thumbtack

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      Customer Support Manager Interview

      Feb 15, 2015
      Anonymous employee
      Sandy, UT
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Thumbtack (Sandy, UT) in Nov 2014

      Interview

      I was sought out by the recruiter in Salt Lake City. After speaking with him on the phone for about a half hour, I was convinced to submit my application and resume. About a week later, I was brought in for three rounds of interviews; one with two customer support managers, one with two customer support senior managers, and one with the general manager. Within one day, I received a phone call from the recruiter offering me the job.

      Interview questions [4]

      Question 1

      If you were the owner or boss at your current job, what would you do differently?
      Answer question

      Question 2

      Tell us about a mistake either you or one of your direct reports made, and how it was handled?
      Answer question

      Question 3

      What are your strengths? What are your weaknesses?
      Answer question

      Question 4

      Tell us about an escalation you handled?
      Answer question
      4

      Thumbtack interviews FAQs

      • Customer Support Manager applicants have rated the interview process at Thumbtack with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 53.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Manager roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Thumbtack overall takes an average of 23 days.
      • Common stages of the interview process at Thumbtack as a Customer Support Manager according to 1 Glassdoor interviews include:

        Personality test:  17%

        One on one interview:  17%

        Group panel interview:  17%

        Background check:  17%

        Skills test:  17%

        Phone interview:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(44) ;
        2. Software Engineer(44) ;
        3. Trust and Safety Specialist(18) ;
        4. Customer Success Manager(14) ;
        5. Senior Software Engineer(14) ;
        6. Customer Service Representative(13) ;
        7. Manager(13) ;
        8. Analyst(8) ;
        9. Director(7) ;
        10. Technical Sourcer(7) ;
        11. Marketplace Trust and Safety Specialist(6) ;
        12. Product Manager(6) ;
        13. Senior Account Executive(6) ;
        14. Sales Account Executive(5) ;
        15. Customer Support(4) .


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