Terrible experience; which says a lot as their entire product is based on providing a top-notch experience for guests and businesses. The whole process took over a month - 30 minute interview with a recruiter, followed by a 30 minute interview with a manager a week later, three separate 30 minute interviews a week after that, and followed by two projects. Outside of the length of time, where does it get terrible? I was given a PDF file that outlined having a 30-minute panel conference call that included a high-level overview of Tock, information gathering, demonstration of Tock and its service, etc. After spending the majority of the 48 hours beforehand hard-prepping, creating a whole pitch with a slide deck, rehearsing with my significant other, I hopped on the call only to find out the project turned into a 10 minute, single-person cold call. I even corresponded with the recruiter in advance of the call to clarify the instructions of the project. I was furious. I went ahead and gave my high-level overview anyway, and I could barely focus on the task at-hand due to my frustration. Feedback from the manager said I was "too robust." Ha - I knew at that point I had self-sabotaged my chances. However, I was so disappointed and felt all that time I utilized in planning and prepping for this project could have been used elsewhere - LIKE FINDING A JOB THAT I NEED. It doesn't end there. I spent about 8 hours on Memorial Day listening to Matt Tucker (Tock's CEO) podcasts, familiarized myself 10-fold with Tock, and even drove an hour outside of Chicago to take a photo at a restaurant that I used for an initial cold-emailing project given by the manager earlier in the process - I felt like I went above and beyond for this company. Did all this mean I deserved the job? Absolutely not. However, I feel like I AT LEAST deserved a rejection email/notification/call/carrier pigeon. That's right - GHOSTED. Never heard back. My advice: Keep a consistent interview process and do not ghost applicants. Much like the restaurant industry - people don't like a bad experience, and they usually talk about having a bad experience. My previous general manager is now the Director of Operations for one of the top three restaurant groups here in Chicago, and my sister is the general manager for a high-end restaurant with another of the top 3 restaurant groups in Chicago - both utilize OpenTable. The experience matters.