Submitted my resume through the TQL website and the very next day a recruiter called inquiring that I looked like a good fit as a Logistics Account Executive. Instead of including a cover letter, TQL requires you to answer six open ended personality questions related to your goals in life. It serves as a good purpose to eliminate uninterested candidates.
The recruiter scheduled a phone interview but for the first time in my twenty year professional career, he missed the appointment! Should have taken this as a red flag and avoided any further contact. Yet, twenty minutes after our scheduled call, he apologetically rescheduled and cited "meetings" were taking up too much of his time.
Upon easily passing the initial phone screen which consisted of standard work history questions, a pointless "sell me something in 5 minutes" sales pitch was laughable and unnecessary. This recruiter kept resisting when I explained the importance of changing two tires instead of one when a role playing a customer who had a flat. He didn't understand if he should act as the customer or store employee.
Next, the recruiter eagerly scheduled a face to face interview realizing I had good qualifications where everything seemed to fit into place. But it all went downhill from here.
Prior to the in person interview, I was sent an email containing a "study guide" that had information about 4 tests (company knowledge, math, U.S. states, and typing) which had to be completed and passed in order to continue onto the next phase. No problem. The big day arrives and I pass all four tests in less than 15 minutes with flying colors. Then, I was paired with a new hire whom was quite friendly and was told to shadow his phone calls. This was perhaps the most fun out of the whole experience, listening to various personalities and hearing, "Nope. Nothing going on now," or, "Yes, the driver picked up the freight and is on his way," whereby this employee would enter data into a spreadsheet like program and move onto the next useless phone call. Upon wrapping up the shadow experience, I was now in a private meeting room with this recruiter going over my resume. I should mention he was wearing a thin, untucked company t-shirt, jeans, and sneakers. It was Friday and casual is the norm but you would think an ounce of professionalism would exist somewhere in this person's mind as I had dressed in full suit attire for this interview.
After answering the same questions already asked in a prior phone interview but reiterated differently, the recruiter was mildly grinning and seemed uninterested while simultaneously writing notes down making eye contact with me. He brought up something controversial, "Don't take any offense, but do you have a criminal background?" Seriously, it was a face-palm moment. But even better, he asked, "You really achieved all of that in your last job and able to make a living while doing it?" This reeked of pure stupidity, selfishness, and immaturity. Towards the end of the interview, he assured me I would hear something back by end of day or the following business day. In my mind I knew it was too good to be true. After no response, I followed up only to be told, "Oh, you should have gotten an email. Unfortunately, there are other candidates who have more of an inside sales background." This was a first! I actually got rejected by inquiring and would have been better off not even following up! I thanked the recruiter for his time, while remaining confused as his tone sounded reminiscent of being at a morgue.
Overall, this was a very strange and unusual interview process that turned out to be a big waste of time. The tests were of a grade school nature and for someone who needs a starter job, this is it. They give you six months to build a client base while working overtime and on Saturdays to figure things out as opposed to bringing in an existing portfolio of customers. No secret there is so much turnover and not worth the hassle of being underpaid. Your personal life will cease to exist except for evenings and Sundays. For professionals seeking a career in sales definitely look elsewhere.