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      ToutApp interviews FAQs

      • Customer Sucess Manager applicants have rated the interview process at ToutApp with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 55.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Sucess Manager roles take an average of 11 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at ToutApp overall takes an average of 11 days.
      • Common stages of the interview process at ToutApp as a Customer Sucess Manager according to 3 Glassdoor interviews include:

        Phone interview:  43%

        Group panel interview:  29%

        One on one interview:  29%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(2) ;
        2. Market Development Representative(2) .


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      Customer Sucess Manager Interview

      Jul 17, 2015
      Anonymous Interview Candidate
      San Francisco, CA

      Other Customer Sucess Manager Interview Reviews for ToutApp

      Customer Success Manager Interview

      Nov 23, 2015
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ToutApp (San Francisco, CA) in Jul 2015

      Interview

      Got a call from the recruiter. Asked a BUNCH of questions about personality etc. Got invited for in house. Everyone was nice. Met with 4 people total. 2 people currently in position and the director. Felt more like a " see if they fit in" as opposed to actually finding a strong fit for the position.

      Interview questions [1]

      Question 1

      Name a time when you had to deal with a difficult customer. How did you handle it?
      Answer question

      Application

      I applied through a recruiter. I interviewed at ToutApp (San Francisco, CA)

      Interview

      A recruiter had reached out to me via LinkedIn. We were able to set up a time to have the initial phone call and I was blown away at how unprofessional she was. It felt like I was on a prank show. She was rifling through papers, asking me random questions. She was confused by my resume, asking me to explain which positions were held when. There are dates next to all my positions, and it's in reverse-chronological order... as with the majority of resumes in the world. She repeated questions several times and just sounded in a hurry and very confused. There might haver a been a slight language barrier, but that's not an excuse to be unprofessional. She eventually got huffy and puffy confused, and decided to end the call abruptly. I had never spoken to such an aggressive, unprofessional recruiter in my life. I looked for an HR email alias for ToutApp to file a complaint so this person can't behave the same way to someone else, but couldn't find a contact. ToutApp, if you're reading this, you should evaluate this recruiter as they are the face of your company. Looking back, I am deeply grateful I wasn't hired to work at your company.

      Interview questions [2]

      Question 1

      Wait, so you were holding all of these positions at once? I do not understand.
      1 Answer

      Question 2

      Wait, so you started out as a success manager there? Hold on, I don't understand... Which position was first?
      Answer question
      2
      avatar
      ToutApp response
      10y
      I thank you for this candid feedback. We take all reviews seriously and I welcome the opportunity to talk over the phone about this experience so we can learn from this. Would you mind sending some times that you are free to speak to brooke@toutapp.com. Thank you again. Talk soon.

      Customer Success Manager Interview

      Nov 25, 2015
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Positive experience

      Application

      I applied through a staffing agency. The process took 1 week. I interviewed at ToutApp (San Francisco, CA) in May 2015

      Interview

      It was a really great and efficient process! I had a phone interview with the manager and she invited me to come to the office the next day to meet with her, the VP of Customer Success, as well as 4 other people from Tout. It was clear that everyone I met with was looking for certain characteristics of mine to see if I would be a good fit. Everyone was friendly, professional, and engaging.

      Interview questions [1]

      Question 1

      How many accounts did you have assigned to you in your previous role? Were you in charge of both onboarding new customers and renewals? If you had to do a TED Talk what would the subject be and why?
      Answer question