Customer Service applicants have rated the interview process at Toys "R" Us with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 15 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Toys "R" Us overall takes an average of 10 days.
Common stages of the interview process at Toys "R" Us as a Customer Service according to 6 Glassdoor interviews include:
Group panel interview: 50%
Presentation: 25%
Drug test: 25%
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I applied online. The process took 2 weeks. I interviewed at Toys "R" Us (Modesto, CA) in Apr 2017
Interview
The online application is very easy and short, if they like you or need you they call and set up an interview, they don't tell you on the phone that its going to be a group interview with about 4 other people. It should be the store manager and the HR in there with you and it isn't too stressful. You do get a little bit of alone time with them. They let you know after the whole interview if they want to hire you.
Interview questions [1]
Question 1
They had us pick out a toy and sell it to each other while promoting the loyalty card, credit card, and warranty plan.
Interview was fairly straightforward. Easy questions, want to know if you’re friendly and approachable. Interviewer was very nice and welcoming. Usual questions that are asked at interviews. Would highly recommend
I enjoyed the whole process. It went really well. Everyone was so nice it didn't feel like I was under fire. Questions was good. Staff looked happy. Manager was very kind.
A very simple and quick process. Went in and was asked a few questions on customer service and how my previous experience would help me in this job and help serve customers