I applied online. The process took 1 week. I interviewed at Toys "R" Us (Thousand Oaks, CA) in Nov 2012
Interview
The day of the interview I was offered the seasonal position. After I accepted I was told that the background check would be submitted immediately and all being well I would come in the next week for orientation. I went in and watched videos about company policy and was paid for the time. The manager and HR people were very personable and friendly.
Interview questions [1]
Question 1
"Tell me about yourself..." was the first question.
I applied online. The process took 2 days. I interviewed at Toys "R" Us (Albany, GA)
Interview
Fill out questionnaire on the online applications and if your selections was what the company is looking for they will call for an interview. It is done as a group interview so there is multiple selection of future employees to choose form. So technically you are competing with others in the group interview.
Interview questions [1]
Question 1
Basic common sense approach to customers and honesty and upsales
Walked in and applied in person. Fairly quick turn around. Received a phone call 3 days later for an in person interview. Was offered the job on the spot.
I applied online. The process took 1 day. I interviewed at Toys "R" Us (Chico, CA) in Nov 2013
Interview
It started with a group interview and then moved to individual interviews, pretty fast paced and fun. I was asked a series of questions relating to past sales experience, retail experience and how I would handle different situations with customer service.
Interview questions [1]
Question 1
How comfortable are you with add ons? For example adding batteries to a purchase?
Customer Service Associate applicants have rated the interview process at Toys "R" Us with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 6 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Toys "R" Us overall takes an average of 10 days.
Common stages of the interview process at Toys "R" Us as a Customer Service Associate according to 10 Glassdoor interviews include:
Group panel interview: 33%
One on one interview: 29%
Phone interview: 10%
Background check: 10%
Skills test: 5%
Personality test: 5%
Drug test: 5%
Presentation: 5%
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