I applied online. The process took 1 day. I interviewed at Toys "R" Us (New York, NY) in Mar 2010
Interview
I applied online was called within a day which was surprising to say the least. There was a group interview about 12-13 of us. I was nervous about it, never liked the idea of group interviews, but it was not bad at all. We laughed a lot thanks to awesome HR people, that loosened us up.
The first part of the group interview we were given questions to ask a partner which we then presented to the entire group. During the second part, we broke up into small groups (0f 3-4 people). We had to come up with a company name, toy name, commercial, and jingle for a toy we created of legos and present. After that we went to 1 on 1 interviews with managers from different deparments. Im sure you'll be told on the spot whether you get hired or not. Everyone who I saw again during training said they were told theyd get hired. Im sure others got the we'll call you schtik.
Interview questions [2]
Question 1
What experience do you have in customer service? Name a time you overcame a difficult customer experince.
Super nice and friendly interviewer. They told me about the company and the position and asked a few questions. They also let me ask some questions at the end as well
Geoffrey was attentive and kind. Guided me through the whole catalog. Would recommend him all the time, every time to whomever will listen. He took the time to explain the great deals.
I applied in-person. The process took 1 day. I interviewed at Toys "R" Us (London, England)
Interview
Standard interview with competency questions, especially communication skills, and gauging if candidate would be a good fit for the company culture. After the interview received a call within 2 weeks.