I applied online and received a call within three hours, but others have taken as long as a week to get a reply. They bring everyone in as a large group and you partake in three different "games" the first is to pass around a roll of toilet paper, and for as many sheets as you take you need to tell the group that many things about yourself. Secondly, you split into partners and you have to build a toy together. Nothing fancy, just a potato head type toy. To test for your ability to work together. Third, they assign a role playing game and you give your answer. ex) some people will be asked how they would sell a particular stroller to a customer, others would be asked to explain a seminar the store was hosting, and others would be asked how to solve a customer complaint. Then, they send some home, and ask some to stay. The ones that stay then talk to an assistant manager or HR. Typical questions...how would you do selling items, how would you handle a complaint...how would you describe an instance of great customer service in your life... ect. THEN you may get asked to see the store manager who asks a few basic questions of the same things you've already answered, and then they call you back in a day or two to offer you a job.