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      Trans Cosmos

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      English B2C Customer Service Agent Interview

      Nov 6, 2021
      Anonymous employee
      Budapest
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Trans Cosmos (Budapest) in Nov 2020

      Interview

      I had just one round of interview with the hiring manager for 45mins , it was mostly behavioural questions related to customer service. Then he told me about the company. A few days after I received a call from the hiring team.

      Interview questions [1]

      Question 1

      How I managed a difficult situation
      Answer question

      Trans Cosmos interviews FAQs

      • English B2C Customer Service Agent applicants have rated the interview process at Trans Cosmos with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 51.2% positive. This is according to Glassdoor user ratings.
      • Common stages of the interview process at Trans Cosmos as a English B2C Customer Service Agent according to 1 Glassdoor interviews include:

        Presentation:  50%

        Phone interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(80) ;
        2. Customer Service Agent(27) ;
        3. Customer Service(15) ;
        4. Call Center Agent(8) ;
        5. Team Leader(7) ;
        6. Content Moderator(5) ;
        7. Customer Service Representative (CSR)(5) ;
        8. Manager(5) ;
        9. Assistant Manager(4) ;
        10. Call Centre Agent(4) ;
        11. Embedded Software Engineer(4) ;
        12. Business Development Manager(3) ;
        13. Customer Service Executive(3) ;
        14. Human Resources(3) ;
        15. Quality Analyst(3) .


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