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      Trans Cosmos

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      Call Center Manager Interview

      Jan 9, 2025
      Anonymous Interview Candidate
      Kuala Lumpur
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Trans Cosmos (Kuala Lumpur) in Jan 2025

      Interview

      The interviewer inform me about the interview and set the time during a phone call. However, when they sent me the invitation, the timing was totally different. Then, when I follow the timing on the invitation email, suddenly they asked me that I was not following the set time on the call.

      Interview questions [1]

      Question 1

      How do I handle team members with performance issues.
      Answer question

      Trans Cosmos interviews FAQs

      • Candidates applying for Call Center Manager roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Trans Cosmos overall takes an average of 27 days.
      • Common stages of the interview process at Trans Cosmos as a Call Center Manager according to 1 Glassdoor interviews include:

        Skills test:  33%

        Background check:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(80) ;
        2. Customer Service Agent(27) ;
        3. Customer Service(15) ;
        4. Call Center Agent(8) ;
        5. Team Leader(7) ;
        6. Content Moderator(5) ;
        7. Customer Service Representative (CSR)(5) ;
        8. Manager(5) ;
        9. Assistant Manager(4) ;
        10. Call Centre Agent(4) ;
        11. Embedded Software Engineer(4) ;
        12. Business Development Manager(3) ;
        13. Customer Service Executive(3) ;
        14. Human Resources(3) ;
        15. Quality Analyst(3) .


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