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      Trend Micro Inc.

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      Customer Support Engineer Interview

      Oct 23, 2024
      Anonymous Interview Candidate
      Pasig City
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Trend Micro Inc. (Pasig City)

      Interview

      The hr will call you thrice on my experience and then you must be good in english, they will based you on how proficiency you are in english. Be confident and don't overdo your ideas just be yourself.

      Interview questions [1]

      Question 1

      About your hobbies and previous work.
      Answer question

      Other Customer Support Engineer Interview Reviews for Trend Micro Inc.

      Customer Support Engineer Interview

      Jun 28, 2025
      Anonymous employee
      Pasig City
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Trend Micro Inc. (Pasig City) in May 2025

      Interview

      Initial HR Interview: This involves a brief overview of the role, presented clearly and concisely but also very detailed. If you successfully pass the initial HR interview stage, you will then move forward to the next step, which is the technical interview.

      Interview questions [1]

      Question 1

      How familiar are you with the role?
      1 Answer

      Customer Support Engineer Interview

      Jun 17, 2015
      Anonymous Interview Candidate
      Cork
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Trend Micro Inc. (Cork) in May 2015

      Interview

      After a phone interview I was invited to answer questions on a video recording site. After that I was invited for an interview with 4 people. The panel was asking a lot of irrelevant questions and I did not have a good vibe from them. They seemed very suspicious about every detail on my CV. After 4 weeks (!) of waiting, I received an email with the wrong name stating I was not selected for the job. How professional!

      Interview questions [1]

      Question 1

      Q: What do you do if you don't agree with your manager?
      Answer question

      Trend Micro Inc. interviews FAQs

      • Customer Support Engineer applicants have rated the interview process at Trend Micro Inc. with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Engineer roles take an average of 12 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Trend Micro Inc. overall takes an average of 23 days.
      • Common stages of the interview process at Trend Micro Inc. as a Customer Support Engineer according to 4 Glassdoor interviews include:

        Phone interview:  50%

        Background check:  17%

        One on one interview:  17%

        Skills test:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(120) ;
        2. Senior Software Engineer(90) ;
        3. Cloud Security Engineer(84) ;
        4. Systems Engineer(53) ;
        5. Regional Account Manager(48) ;
        6. Staff Engineer(37) ;
        7. Senior Engineer(36) ;
        8. Technical Support Engineer(34) ;
        9. Intern(33) ;
        10. Sales Engineer(33) ;
        11. Core Technology Engineer(31) ;
        12. Software Developer(30) ;
        13. Account Manager(29) ;
        14. Sales(28) ;
        15. Engineer(24) .


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      Jobs at Trend Micro Inc.

      11 jobs in United States
      Systems Engineer, Lab Operations
      Austin, TX
      ·
      $86K - $132K /yr
      (Glassdoor est.)
      View job
      Sr. Customer Success Technical Advisor - Public Sector
      Irving, TX
      View job
      IT Process Transformation Analyst
      Irving, TX
      ·
      $80K - $117K /yr
      (Glassdoor est.)
      View job
      Enterprise Account Manager
      Irving, TX
      View job
      Staff Software Engineer - Applied AI
      Austin, TX
      ·
      $112K - $157K /yr
      (Glassdoor est.)
      View job
      View all Customer Support Engineer Jobs