They are looking for a specific type of person to be on their team. One that can stay awake Overnight easily, wants to work with kids, can connect easily to clients, is able to take a lot of unordinary stress and maintain composure throughout. The interview process is typically done with the manager you’ll be working directly under. Many interviews even allow you to meet and be asked questions by other Staff. Typically the Staff and Management speak with one another after the interview to decide if you would be a good fit or not.