I applied online. The process took 4 days. I interviewed at Tripadvisor (Oxford, England) in Sep 2018
Interview
1st interview via telephone, 2nd via Skype
The 1st one is to know your salary requirement and your availability, the 2nd one is longer and aims to evaluate your skills in customer service.
Interview questions [1]
Question 1
Where do you see yourself in 5 years?
What is good customer service for you?
How do you work under pressure?
How do you react when in a conflict with a colleague?
I applied online. The process took 4 weeks. I interviewed at Tripadvisor in Jan 2016
Interview
HR phone interview, english and japanese language tests, 2 skype interviews (1 english, 1 japanese), 1 skype interview. interviews were well organised and conducted, although they kept asking the same questions in each round. Last interview with customer advisor director was only half the time they originally planned for it to be
Interview questions [1]
Question 1
where do you see yourself in 5 years?
what skills do you have that are listed on the job description?
what is your understanding of this role?
Customer Advisor applicants have rated the interview process at Tripadvisor with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 49.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Advisor roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Tripadvisor overall takes an average of 20 days.
Common stages of the interview process at Tripadvisor as a Customer Advisor according to 1 Glassdoor interviews include:
Skills test: 50%
Phone interview: 50%
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