Twilio Customer Service Representative interview questions
based on 8 ratings - Updated Sep 6, 2024
Averageinterview difficulty
Mostly negativeinterview experience
How others got an interview
80%
Applied online
Applied online
20%
In Person
In Person
Interview search
8 interviews
Viewing 6 - 8 of 8 Interviews
Twilio interviews FAQs
Customer Service Representative applicants have rated the interview process at Twilio with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 49.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Twilio overall takes an average of 25 days.
Common stages of the interview process at Twilio as a Customer Service Representative according to 6 Glassdoor interviews include:
Phone interview: 50%
Other: 25%
One on one interview: 25%
Here are the most commonly searched roles for interview reports -
HR was really unprofessional and lack of structure. Ended up being below my expectations. Ended up being below my expectations. HR was really unprofessional and lack of structure. Ended up being below my expectations
I applied online. The process took 1 day. I interviewed at Twilio (Austin, TX) in Oct 2021
Interview
I applied online and received a email stating that a recruiter would contact me for an initial call. The call with the recruiter was about 30min, and went over my history, typical call. State next she would set a call with team lead. Never heard from her again. Received email stating went with other candidates.
Weird application question - sexual orientation?
- Not sure why they needed to know my sexual orientation. Are they giving preferential treatment? Are they discriminating against one over others?
Multi-step process, approximately four rounds total with the final in person interview round being about five hours long. The first few were application screening, take home tests, interview pair/coding, and then five interviews in a back to back block.
Interview questions [1]
Question 1
A few that I don't remember but one was:
Teach me how to do something and pretend I don't know anything about it, how would you walk me through it.