Ever make a restaurant reservation only to blow it off without canceling because, well, who cares anyway? Ever agree over Tinder to meet up for drinks, only to not bother showing up because, hey it's not like you know the person? Neither have I, but I bet the Twilio recruiters have!
I applied online. A recruiter emails me asking if I'm available for an initial phone screen at a later date. We agree. After taking the time to prepare for the call, do my research, etc., the time for the call arrives. It's at *exactly* that minute the recruiter emails me that she "has a conflict" and asks for a time to reschedule the call a week later. I agree on a time, and we both confirm a new time & date via email.
For the rescheduled call, I take time away from work to be available. I also do some new research, catch up on recent company news, scan their Twitter feed, blogs, etc. Sure, it's just a phone screen, but I like to be prepared. Surely the recruiter deserves that much respect, right? But guess what? The recruiter never calls. Thirty minutes later I email that perhaps there was a mixup, asking whether they wanted to (again) reschedule or have simply moved on - just to let me know. She never did respond to that email, or even acknowledge skipping the call (much less apologize). Later that night she sends me a canned email thanking me for my interest but that they've filled the position and will keep the resume on file.
How unprofessional, lazy and what a waste of my time - twice. Dear recruiters: Candidates generally spend time to prepare for an interview, read up on the company, etc., *in addition* to setting aside time to participate in the call. Interview prep is generally not something we do for fun, but we do it anyway because - get this - we don't want to waste your time. Can you please reciprocate that? I would have appreciated Twilio simply letting me know that they are canceling the call in advance due to the position being filled. Heck, even an SMS would do - isn't that their bread and butter?!
Management should train their recruiters to treat their candidates with a little more respect than you might treat an Applebee's reservation you're going to miss. This indifference is apparently a common theme at Twilio - just read the other reviews.