Customer Support Engineer applicants have rated the interview process at Twilio with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 49.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Engineer roles take an average of 37 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Twilio overall takes an average of 25 days.
Common stages of the interview process at Twilio as a Customer Support Engineer according to 2 Glassdoor interviews include:
Skills test: 18%
Phone interview: 18%
Personality test: 18%
One on one interview: 18%
Group panel interview: 9%
Presentation: 9%
Background check: 9%
Here are the most commonly searched roles for interview reports -
The process took 2 weeks. I interviewed at Twilio (Tallinn)
Interview
There were 5 separate interviews with the different levels of the company employees, your future teammates and managers. Most of the questions were intent to check how good the future employee would fit the company's values
Interview questions [1]
Question 1
Tell me about a time when you have made a mistake? What have you done to fix it?
I applied online. The process took 2 months. I interviewed at Twilio (Arlington, TX)
Interview
Had the initial HR screening and then 9 full individual rounds of interviewing followed. There's a technical assessment which wasn't very challenging, however the presentation to a panel was something else. One member of the team specifically was being very difficult, asking questions that were off topic to what was being presented. I answered his questions anyway with real examples from my ten years of experience in the field, but apparently my answers were the reason they didn't hire me. Which I found out after 5 more rounds of interviews.
Dodged a bullet big time as that person would have been my manager. Long drawn out process, salary was considerably lower than where I ended up, but they acted like this was the top tech company in the world to work for.
Interview questions [1]
Question 1
Tell us about a problem that came up on support and how you solved it?