Is it hard to get hired as a Technical Support Expert II at Twilio?

Technical Support Expert II applicants have rated the interview process at Twilio with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 49.2% positive. This is according to Glassdoor user ratings.

How long does it take to get hired as a Technical Support Expert II at Twilio?

Candidates applying for Technical Support Expert II roles take an average of 45 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Twilio overall takes an average of 25 days.

Where can I find Twilio interview experiences by job title?

Software Engineer (151) ; Account Executive (142) ; Technical Support Engineer (68) ; Senior Software Engineer (63) ; Sales Development Representative (SDR) (58) ; Enterprise Account Executive (31) ; Staff Software Engineer (30) ; Solutions Engineer (25) ; Manager (24) ; Sales (24) ; Product Manager (23) ; Talent Researcher (23) ; Recruiter (22) ; Software Engineer II (19) ; Product Operations Specialist (18)

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Twilio Technical Support Expert II interview questions

based on 2 ratings - Updated Jul 22, 2026

Difficult interview difficulty

Very positive interview experience

How others got an interview

50%
Employee Referral
Employee Referral
50%
Applied online
Applied online

Interview search

2 interviews

Technical Support Expert II Interview

Jul 22, 2026

Anonymous Interview Candidate

No offer

Neutral experience

Difficult interview

Application

I applied online. I interviewed at Twilio (Medellín, Antioquia) in Jul 2026

Interview

Te explican cada parte del proceso de entrevista y es bastante claro. Sin embargo, se centran demasiado en preguntar "Dime una situación en la que..." y quieren que respondas todo con STAR method. Si das tu opinión sobre un tema no les sirve.

Interview questions [1]

Question 1

Tell me about a time... 1. You disagreed with a manager 2. You enrolled in a process with no instructions or direction 3. Felt out of my comfort zone.

Answer question

Technical Support Expert II Interview

Sep 15, 2022

Anonymous employee

Accepted offer

Positive experience

Difficult interview

Application

I applied through an employee referral. The process took 6 weeks. I interviewed at Twilio in Aug 2022

Interview

Very well structured process and with a lot of helpful guides and materials from the recruiter. Everyone was very respectful and with a welcoming attitude. The process included an initial interview, followed by a technical test and then 4 more interviews.

Interview questions [1]

Question 1

A situation in which you were asked to do something you considered wrong or unethical. What did you do, how did you handle the situation

1 Answer

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Twilio interviews Twilio Technical Support Expert II interviews

Twilio

Twilio Technical Support Expert II interview questions

Difficult interview difficulty

Very positive interview experience

How others got an interview

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Technical Support Expert II Interview

Technical Support Expert II Interview

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Technical Support Expert II Interview

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