Customer Service applicants have rated the interview process at UPS with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 70.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 15 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at UPS overall takes an average of 13 days.
Common stages of the interview process at UPS as a Customer Service according to 3 Glassdoor interviews include:
Phone interview: 18%
One on one interview: 18%
Skills test: 18%
Background check: 18%
Drug test: 18%
Personality test: 9%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at UPS
Interview
Easy fast quick reliable professional over the phone about 20 minutes long spoke with an hr representative Human Resources calls you discuss skills answer revel-ant questions experience personal questions benefits work hours
I applied online. I interviewed at UPS (Yakima, WA) in Nov 2022
Interview
Super easy, first phone then in person must provide your resume. They prefer a lot of bilingual people. The interview honestly is 30 min, it took about a week for them to get back to me
I applied online. I interviewed at UPS (Chicago, IL) in Jul 2015
Interview
The whole interview was about 25 minutes. It was more like casual conversation while you provide some basic info of your educational background and past work experience. Then I was asked given some hypothetical situation to solve the problem created by the customer. I guess my answer was not good enough to get me pass.
Interview questions [1]
Question 1
How would you handle the situation if an impatient customer yells at you?