Specialized Investment Services Representative applicants have rated the interview process at USAA with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Specialized Investment Services Representative roles take an average of 27 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at USAA overall takes an average of 29 days.
Common stages of the interview process at USAA as a Specialized Investment Services Representative according to 4 Glassdoor interviews include:
Background check: 21%
Phone interview: 21%
Drug test: 11%
Personality test: 11%
One on one interview: 11%
Group panel interview: 11%
Skills test: 11%
Presentation: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 weeks. I interviewed at USAA (Colorado Springs, CO) in Sep 2014
Interview
I applied online and completed a personality test and a mock sales call to see how fast I could type and if I was able to problem solve customer complaints and up sell products. The I had a phone screen, and finally an in person interview with 2 people.
I applied online. The process took 6 weeks. I interviewed at USAA (Addison, TX) in Oct 2016
Interview
Applied Online. Once I was accepted to the next process I was contacted through e-mail. Took an online testing that was a few parts; questions about personality, questions about numbers and filing, and then a simulated online call center. It was more than I expected, but manageable if you've worked in a call center type environment before. After that I did a over the phone interview, mostly situation questions looking for a resolution in certain circumstances. A week later I was schedule for an in person interview with two hiring managers. Same type of questions about issues and how you resolved them or up sold a person. Signed a contingency offer, and waiting for my background check and drug test to clear so I can get a finalized offer. From application to where I'm at it took over a month. Two weeks after the in person interview before I got an offer.
Interview questions [1]
Question 1
Tell me about a time when you up sold a customer who didn't want to buy anything or wasn't happy. How did you handle a upset customer, and what did you do? Why do you want to work here?
I applied online. The process took 2 weeks. I interviewed at USAA in May 2014
Interview
Phone interview was pretty basic, then in person interview with mostly situational questions and a chance to go over questions you may have. Two managers interviewed me as well as the rest of the people in my training group.