I applied online. The process took 4 weeks. I interviewed at USAA (San Antonio, TX) in Sep 2016
Interview
Interviewed at the headquarters in San Antonio, TX, with 2 hiring managers (after an initial phone screening). They started off with general questions about me and going over my resume, then some situational questions about "what did you do when..." or "how did you handle XYZ situation..." Hiring managers were really nice, explained the position and what to expect in GREAT detail, ha. Appreciated their transparency and willingness to explain everything about the job upfront without me having to ask. Whole interview lasted around 30 minutes.
Interview questions [2]
Question 1
Tell me about a time when you had to make a hard decision at work or school, and how you handled it/the outcome?
Had a phone interview and in person interview. The in person had one person face to face and another on speaker phone. Typical interview questions. Did require a pre-screen after phone interview for typing speed.
Interview questions [1]
Question 1
Tell us a time when you gave or witnessed great customer service
I applied online. The process took 2 weeks. I interviewed at USAA
Interview
Applied online
Was called for phone interview-pretty easy went over the position and pay and was asked 2 STARS questions
Then was scheduled for Skype interview with 2 managers- took about 45 minutes and again was asked about 3-4 STARS questions
I was called about 2 days later for job offer
Interview questions [1]
Question 1
Describe a time when you had to deal with a difficult customer