I applied online. The process took 2 weeks. I interviewed at USAA in Dec 2009
Interview
Interview process included a personality test to ensure you are a good fit for a call center environment and claims adjuster. Typing test, comprehension and customer service response test were also required. A standard drug test and background check were also done. HR did a prescreening interview followed by an interview with 2 managers.
Interview questions [1]
Question 1
Tell me a time when you had to go above and beyond in your daily duties to service a customer
I applied online. The process took 1 week. I interviewed at USAA (Tampa, FL) in Sep 2025
Interview
They made me take a 30 minute long assessment after submitting an application. It was not relevant to the position at all. In the end, it was a huge waste of time and there was no further consideration given.
Interview questions [1]
Question 1
Out of these 3 attributes, which best describes you.
This was a very quick and easy process, interview was done in two parts. First interview was an introduction to the company and second interview was to get to know you better and see if you line up with their values.
Interview questions [1]
Question 1
What are times where you had to deal with difficult customers?
I applied online. The process took 1 day. I interviewed at USAA (Chesapeake, VA) in May 2024
Interview
Just say I was over qualified. The people were dressed as if they were at a swap meet. The office was small, just not anything I expected. The interviewer only spoke of occurrences if you were late! Micromanagement City
Claims Adjuster applicants have rated the interview process at USAA with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Adjuster roles take an average of 42 days to get hired, when considering 57 user submitted interviews for this role. To compare, the hiring process at USAA overall takes an average of 29 days.
Common stages of the interview process at USAA as a Claims Adjuster according to 57 Glassdoor interviews include:
Phone interview: 18%
Drug test: 13%
Skills test: 13%
One on one interview: 13%
Background check: 11%
Personality test: 10%
Group panel interview: 9%
Presentation: 5%
IQ intelligence test: 5%
Other: 3%
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