I applied online. I interviewed at USAA (San Antonio, TX) in Jun 2017
Interview
After completing the initial application, about a week or so later, I received a email to complete the assessment. The assessment took about an hour to complete. The following day I received an email requesting a phone interview the following week. I just got off my phone interview and the interviewer went over what the job description was and salary and previous experiences. She asked me about three questions and then stated she wanted to set me up on another phone interview with the manager the next week. Hopefully the next one flows as smoothly
Interview questions [1]
Question 1
Tell me about a time where you went above and beyond for a customer that was not necessarily apart of your job description?
Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes
After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.
Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.