Customer Service applicants have rated the interview process at USAA with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 16 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at USAA overall takes an average of 29 days.
Common stages of the interview process at USAA as a Customer Service according to 9 Glassdoor interviews include:
Phone interview: 27%
Personality test: 20%
Skills test: 13%
Background check: 13%
Drug test: 13%
One on one interview: 7%
Group panel interview: 7%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at USAA (San Antonio, TX) in Sep 2013
Interview
Brief phone call asking my availability and general knowledge of accounting processes and customer service experience. It was a while back and it was for a temp to hire position.
Once you feel that the application you have to do it online questionnaire then once you did the online questionnaire he talked to a rep then which Dr hiring manager
Interview questions [1]
Question 1
Situations that weren't applicable to situations that would happen in a call center
I applied online. The process took 1 week. I interviewed at USAA (Colorado Springs, CO) in Feb 2024
Interview
30 min phone interview that just went over resume and asked 1 situation based question. 1 hr zoom interview which was almost all situation based questions then we just talked about the role and the company as a whole. It was honestly a great experience.
Interview questions [1]
Question 1
Lots of situation based questions. Tell me about a time you had “blank” experience with a customer and how you handled it. Probably 8 of those in total.
I applied online. The process took 4 weeks. I interviewed at USAA (Phoenix, AZ) in Apr 2021
Interview
The interview was a teams call. You answer six questions from what looked like a list of 30 possible questions. Questions were standard customer service type interview questions. The give you a chance to ask any questions at the end.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer?