The process took 4 weeks. I interviewed at USAA in Feb 2012
Interview
I met the representatives at a career expo and applied for the position online. The process involved a 1:1 interview off-site and then a 1:1 on-site interview.
For the initial 1:1
We talked about myself and what USAA stood for. The questions were mainly critical thinking. The interview was really casual and was pretty easy. It felt really weird as the critical thinking questions were not that technical and it seemed as if I had to say certain buzz words.
In Between:
Afterwards, I was invited to an onsite tour and interview.
The on-site:
I arrived a day early and stayed at a hotel and attended a dinner with USAA recruiters. The next day I was bussed to the campus and spent most of the day there. Most of the time on-site was learning about USAA and walking around. I think the actual interview was less than an hour.
The on-site interview:
The interview was not difficult, talking about myself and asking some general technical questions. The questions were mainly about myself and how I handle conflict and risk.
My advice:
Be honest! Character is a very big thing they screen, make sure not to over exaggerate or lie.
Be relaxed, the interviews were not hard, and believe me other companies have had me sit down and write out lines of code or take programming tests.
They are interviewing not just for someone who can do the job, but can empathize with the military community and their service.
Interview questions [4]
Question 1
A company has 4 products and is seeking new market opportunities. Pick one of the 4 products and create as many new usages and market opportunities possible.
Claims adjusters travel to wrecks and collect photos and compile documents onto an ipad or laptop. They have no wifi or internet access and they need a way to transfer their information back to the main office. How can they do this.
Pretty standard, 3 questions for OA then an interview with the potential team. But the behavioral questions they asked were very specific and were not the general ones you would find online. Also the vibe depends on the people who you interview with.
Interview questions [1]
Question 1
If you were given a project without clear instructions, how would you approach it?
First round I received a technical coding assessment around a couple weeks after submission. Then next stage I got invited to a 15 minute phone screen. I got rejected after the phone screen.
I applied online. The process took 4 weeks. I interviewed at USAA (San Antonio, TX) in Nov 2025
Interview
First round 3 easy LeetCode questions, second round phone call screener about generic eligibility, final interview via zoom by a panel of 2 managers. Final interview questions were generic behavioral questions and some code analysis.
4. [Look at this Java code; 2 basic classes, ~50 lines] What will happen when (line of code) runs? How can this program be improved? How would you implement error detection?
IT Intern applicants have rated the interview process at USAA with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for IT Intern roles take an average of 24 days to get hired, when considering 46 user submitted interviews for this role. To compare, the hiring process at USAA overall takes an average of 29 days.
Common stages of the interview process at USAA as a IT Intern according to 46 Glassdoor interviews include:
Skills test: 22%
Group panel interview: 14%
One on one interview: 14%
Background check: 14%
Phone interview: 14%
Personality test: 10%
Drug test: 8%
Presentation: 2%
Other: 1%
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