I applied online. The process took 5 weeks. I interviewed at USAA (San Antonio, TX) in Jul 2017
Interview
Completed the online application and a few days later received an email to set up a phone interview which I completed the next day. The phone interview was basically just discussing my resume and experience. I was told all the company benefits and expectations of the job and discussed my salary expectations. A few days later I was emailed to schedule a Skype phone interview with a manager the next week. The Skype phone meeting was empty at the planned time, and I had to contact the recruiter to follow up with the manager who called me a few hours later to do the interview. The second interview was behavioral, claims scenario, and claims process questions. About a week later the recruiter called and said I would have an in-person interview at the campus the next week the time was tbd. The day before the interview was supposed to happen I still had not heard anything so I contacted the recruiter who told me there were changes in the hiring process and she would let me know the next steps once she knew more. Over 2 weeks later I then received a standard rejection letter with no explanation of what happened. It was very off putting, and I feel I was a well qualified candidate. It has now been 2 months since my initial application and the job has been posted again. It seems that the long, unorganized hiring process may be causing the company to miss out on talented candidates.
Interview questions [3]
Question 1
Discuss a time you dealt with a difficult customer
I applied online. The process took 2 weeks. I interviewed at USAA (Tampa, FL)
Interview
I was contacted by an HR personnel by email and she scheduled a phone interview which went well. The interview with the HR representative was very informative and she was professional and nice. She set me up to meet with 2 managers in the New Tampa, FL office. They were ok at first (not nice, not mean). One asked questions as the other one typed. Towards the end, I asked about how long it would take for me to know about their decision because I had received another offer a few minutes after I had the phone interview but although the other company is also a great company and I am happy to work for, I sincerely was hoping to work for USAA when comparing the benefits and the distance.
One of the managers became extremely rude and insinuated that I was lying. He asked:
"Whose hiring now?" He then said that he's friends with managers at most major insurance companies and knew that no one was hiring. He then mentioned the name of an insurance company as a way to insult and to mock me and asked "Is that where you'll be working?" The other manager appeared to have felt bad and kind of tried to make the situation slightly better by adding that he understood why I would want to know how long the process would take.
I had a major headache when I got home. I could not believe what I had just experienced. Nevertheless, I thank that rude manager for helping me make the best decision. At the other company, everyone was courteous and respectful. If he treated me that way when I'm not even working for him, how would he treat me if i was an employee. That manager did not know that I had received over 15 calls for different interviews in the 4 months following my graduation and that other companies recognize talents just like them. In addition, I do have a wonderful job that I love and that I am not desperate.
I emailed the HR rep. and told her that I no longer wished to pursue the position. I know that USAA is a great company and that the CEO would not be thrilled to learn how unprofessional that man is.
Interview questions [1]
Question 1
I was asked so many questions around claim handling and STAR like questions. Overall, they were typical interview questions.
Candidates applying for Bodily Injury Adjuster roles take an average of 27 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at USAA overall takes an average of 29 days.
Common stages of the interview process at USAA as a Bodily Injury Adjuster according to 2 Glassdoor interviews include:
Phone interview: 67%
Group panel interview: 33%
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