The process was great
And went smoothly. I first interviewed with HR about the company and the position. few days later I interviewed with two managers in claims about the position and my experience. A week later interviewed with 2 senior level USAA managers about how I would fit in the company as a whole. I felt that each stage went well.
Interview questions [2]
Question 1
Situational questions like, tell me a time you went above and beyond what was expected. Work experience questions like, what is the biggest project you are currently managing. Resume related questions. Technical questions. A good, well rounded discussion.
The interview process was great and then...nothing. A
month later there’s no response to follow up emails and phone calls. I’m disappointed in a company I held in higher esteem.
I applied online. The process took 4 weeks. I interviewed at USAA (Tampa, FL) in Aug 2009
Interview
Behavior based interview process. In essence, they are less concerned with work history than actual results achieved during prior employment. Overall, I liked this approach since it doesn't let a resume speak too loudly. Instead, they want to get you to talk about times when you had to collaborate with other, resolve conflicts, etc. and give specific examples of how you performed. For the folks who aren't full of BS, this process helps weed out good candidates.
Interview questions [1]
Question 1
I can't think of one that appeared to be more difficult to answer than another. Also, nothing came out of "left field". Understanding the behavior based nature of the interview, and the type of job I was applying for, I encountered nothing that was unexpected on my end.
Claims Manager applicants have rated the interview process at USAA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Manager roles take an average of 28 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at USAA overall takes an average of 29 days.
Common stages of the interview process at USAA as a Claims Manager according to 2 Glassdoor interviews include:
Background check: 20%
Group panel interview: 20%
Phone interview: 20%
Drug test: 20%
One on one interview: 20%
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