I applied online. The process took 2 weeks. I interviewed at USAA
Interview
I was quickly contacted by phone after submitting my resume and application online. I then had a testing session to make sure I was technically efficient. The in-person interview was behavioral based and not too nerve-wracking :) I was then contacted over the phone for an offer of employment and started within a few weeks (with the next training group).
Interview questions [1]
Question 1
Unexpected question: Are you comfortable with referring members to other lines of business? This claims position (as well as all other customer contact positions) requires some sales aspects.
I applied online. The process took 7 weeks. I interviewed at USAA in Jul 2024
Interview
Straightforward. Stick with STAR method. Pre-prepare scenarios for ease with questions. Behavioral questions are standard. Recruiters will tell you to dress for success, I ended up being overdressed. Make sure you negotiate starting salary at interview 2.
Interview questions [1]
Question 1
Name a situation where you used one of the USAA Core Values
I applied online. The process took 2 weeks. I interviewed at USAA in Feb 2024
Interview
Hour long video chat using the STAR method for answering.
Company is really big on choosing the right type of person based on their past actions. Make sure to highlight specific times and not just general instances
Interview questions [1]
Question 1
Please discuss a time you had a difficult conversation with a customer and how you were able to resolve it
I applied online. I interviewed at USAA (San Antonio, TX) in Jul 2017
Interview
It was easy and every question was explained to me after being asked. Each question had two parts and was asked to answer in the star method. Being able to tell a story in your responses will do you good
Interview questions [1]
Question 1
Explain a time that I went above and beyond for a customer and how I let them know that I appreciate your business
Claims Representative applicants have rated the interview process at USAA with 3.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Representative roles take an average of 25 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at USAA overall takes an average of 29 days.
Common stages of the interview process at USAA as a Claims Representative according to 13 Glassdoor interviews include:
Phone interview: 19%
Skills test: 19%
One on one interview: 17%
Background check: 13%
Drug test: 13%
Personality test: 13%
IQ intelligence test: 4%
Other: 2%
Presentation: 2%
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