I am a recently retired military member, and USAA is known to actively hire veterans. I applied for this position online. Approximately a week later, I received an email scheduling me for a phone interview for 11 am MST. The interviewer was in Texas (which is CST), and she called me a hour early and left a message. I called back at the appropriate time and we were still able to conduct the "interview", which was simply a screening process. What I discovered was that the young lady I was speaking with was very unprepared. She had no concept of the extensive experience I had working in an office environment and with customers, nor did she appreciate that I have been a customer of USAA for 23 years. I could have been a recent high school graduate and the process would have been the same. The experience left me with no desire to ever consider a second career with them.