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      USAA

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      Bank Operations Specialist Interview

      Feb 10, 2014
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at USAA (Phoenix, AZ) in Oct 2013

      Interview

      Initial interview- phone; describe your current duties, explain why would you like to work for USAA. Take Online Test for comprehension and basic logic and sequencing test. Secondary in Person Interview - describe your work experience and relationship building skills Background Investigation-extensive, submit W-2 from previous employer, list schools, contact info to verify past employment

      Interview questions [1]

      Question 1

      None, just be yourself. Explain how you overcame a difficult situation with a customer or internal customer. Be specific, detailed and explain the results.
      Answer question

      USAA interviews FAQs

      • Bank Operations Specialist applicants have rated the interview process at USAA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Bank Operations Specialist roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at USAA overall takes an average of 29 days.
      • Common stages of the interview process at USAA as a Bank Operations Specialist according to 1 Glassdoor interviews include:

        One on one interview:  33%

        Skills test:  33%

        Phone interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Claims Adjuster(295) ;
        2. Insurance Agent(201) ;
        3. Software Engineer(174) ;
        4. Director(121) ;
        5. Customer Service Representative(109) ;
        6. Auto Claims Adjuster(108) ;
        7. Insurance Professional(100) ;
        8. Member Service Representative(93) ;
        9. Financial Advisor(92) ;
        10. Auto Adjuster III(82) ;
        11. Senior Software Engineer(81) ;
        12. Manager(75) ;
        13. Financial Foundations Specialist(70) ;
        14. Insurance Sales Agent(62) ;
        15. Property Adjuster(58) .


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      Jobs at USAA

      39 jobs in United States
      Customer Service - Bank Sales & Service
      Phoenix, AZ
      ·
      $44K - $105K /yr
      (Employer provided)
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      Senior Claims Auto Adjuster - Non Injury
      Colorado Springs, CO
      ·
      $56K - $95K /yr
      (Employer provided)
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      Property Adjuster Specialist - Specialty Claims
      San Antonio, TX
      ·
      $70K - $126K /yr
      (Employer provided)
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      Senior Claims Auto Adjuster - Non Injury
      Colorado Springs, CO
      ·
      $56K - $95K /yr
      (Employer provided)
      View job
      Capital Markets Analyst (Mid-Level)
      San Antonio, TX
      ·
      $45K - $147K /yr
      (Employer provided)
      View job
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