I applied online. I interviewed at USAA in Aug 2019
Interview
Two Interviewers will ask you a series of Tell Me Situational questions. One person is typing your answers and the other is asking you. Around 5 questions and in my interview I had to pretend like I was taking a call and had to bring up a cell phone and how it will help the member with some features. They explained part the job is offering products that Members may need.
Interview questions [1]
Question 1
Tell me about a situation that was difficult for you and tell me how you dealt with it.
I applied online. The process took 2 weeks. I interviewed at USAA (Phoenix, AZ) in Aug 2011
Interview
2 interviews - one over the phone and one in person. The background check was extensive, they required proof of employment with w2's and dates needed to match. They asked situational questions that pertained to strengths and weaknesses, not hard but could trip you if not prepared
Interview questions [1]
Question 1
Describe a situation that was difficult. How did you handle it and what was the outcome