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      USAA

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      Customer Service Representative III Interview

      Sep 18, 2022
      Anonymous employee
      Colorado Springs, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at USAA (Colorado Springs, CO) in May 2022

      Interview

      The first step involved a lengthy online application. I completed that on a Thursday afternoon and had my first phone interview with a recruiter on Tuesday morning. At the end of that 30-40 minute call, the recruiter scheduled my follow up interview with a manager for Thursday. I had my second phone interview Thursday afternoon which lasted for almost an hour. I received positive feedback and received the request to complete the required drug testing Friday morning. It took a little longer to get the drug testing completed and get my "formal" offer, but within a week I pretty much knew the position was mine. The first three days of employment were an orientation, then I started my training program. You will need to have full availability for the first 8-12 weeks of employment. Training days are mandatory and attendance is pretty strict. But after completing training, the company has a very generous PTO policy. Overall the application and interview process was pretty easy and quick. I had two phone interviews and that's it. No zoom/video call, no in-person interviews even though the position was an in-person position.

      Interview questions [1]

      Question 1

      They will ask you situation style questions. Can you explain a time where you helped a frustrated customer. Talk about how you handled the situation and describe the outcome.
      Answer question