Customer Service Representative applicants have rated the interview process at USCB America with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at USCB America overall takes an average of 24 days.
Common stages of the interview process at USCB America as a Customer Service Representative according to 3 Glassdoor interviews include:
Background check: 29%
Phone interview: 29%
Personality test: 14%
Skills test: 14%
One on one interview: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at USCB America (Elk Grove, CA) in Aug 2024
Interview
Pretty simple straight forward. Make sure to answer your phone getting a hold of HR is not very easy but they will call you back. Management is very nice and accommodating. Welcomed me with open arms.
I applied in-person. I interviewed at USCB America
Interview
Walked in for their "job fair". This company was slightly unorganized. They asked us to fill out applications in the break room and we were each interviewed one by one. No one could explain what exactly the positions were about, so it was either customer service representative or patient financial clearance representative. The hiring managers were not prepared for the interviews. The interview was short, she only asked about my background experience and explained the job. Said if they were to hire me I would hear something back in a couple of weeks. This is just another unorganized company expecting top notch employees.
Interview questions [1]
Question 1
Tell me about yourself and your previous experience.
I applied online. The process took 2 days. I interviewed at USCB America (Sacramento, CA)
Interview
Received a call from the project supervisor on Wednesday evening. Requested I come in for an interview Thursday morning. Friday morning supervisor called and asked me to start that same morning. They were in a hurry to get people hired on ASAP. They did this for nearly everyone that was hired on for this project (7 other people). No drug testing. Did background check - or so they said.
Interview questions [1]
Question 1
Very simple interview. Supervisor spent more time telling me about the position and trying to sell me on working there than actually asking about my qualifications or experience. I should have seen this as a red flag. I wasn't asked any of the typical scenarios like - In the past how did you handle this or how did you overcome this.. ect ect