Customer Service Representative applicants have rated the interview process at Uline with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 31% positive. To compare, the company-average is 32.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 178 user submitted interviews for this role. To compare, the hiring process at Uline overall takes an average of 17 days.
Common stages of the interview process at Uline as a Customer Service Representative according to 178 Glassdoor interviews include:
One on one interview: 23%
Skills test: 20%
Personality test: 11%
Drug test: 9%
Phone interview: 8%
IQ intelligence test: 8%
Background check: 7%
Presentation: 6%
Group panel interview: 5%
Other: 1%
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I applied online. I interviewed at Uline (Kenosha, WI) in Jan 2020
Interview
About 5 candidates and myself were escorted into a room and we were tested on 2 things. The first was a test that had you compare numbers to each other. If you're dyslexic don't bother taking the test. They tell you that they expect you to finish at least half way through the test in the time allotted. I finished more than half way. I use to work in banking and I know I did well on the test. The next test was sequencing. I tutor Algebra so I was more than ready for this text. Again they expected you to go more than half way through the test in the allotted time, which I did. Be ready for easy sequences like 3,6,9,12... 1,3,4,6,7,9... So they won't tell you how you did on the test. I had a junior HR person interview me. She asked when I could start and didn't probe me regarding any of my ability. I asked when I would know if I got the job and she told me in about a week. Sure enough exactly to the day I received a thank you but you were not picked for the job. I 'm not sure why I didn't get the job, I have over 7 years customer service experience. I don't know if they check your credit. But I have a security freeze on mine. So they would have to ask me to unfreeze it. I'm not sure if it's because I'm an older worker. But I did wear a dress too because everyone there does. I'm sure I'd be better than most of their workers and smarter too, I have no idea why I was turned away.
Interview questions [1]
Question 1
When can you start?
Can you handle the drive?
What did you do at your previous job. Not the one you're at now.
The Process Involved a quick test before the interview. The Test consisted of a quick math test that was timed and a pattern recognition test that was also timed. Then you would be called off to by a representative for the interview. All in all, a pretty standard interview.
Take a numbers test then you speak with HR the questions are very basic and experience doesn’t matter I worked in customer service for 19 years I was told the candidates have to fit in with the “culture” honestly I don’t believe u would have fit in with their “culture” I had too many questions about negative reviews I read online
was really weird and everyone was acting super fake. i would say if you're trying to get someone hired, at least try to not make it known LOL. I mean come on