Customer Service Representative applicants have rated the interview process at Under Armour with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 91% positive. To compare, the company-average is 57% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 22 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Under Armour overall takes an average of 50 days.
Common stages of the interview process at Under Armour as a Customer Service Representative according to 11 Glassdoor interviews include:
Phone interview: 26%
One on one interview: 19%
Group panel interview: 15%
Skills test: 11%
Drug test: 11%
Background check: 7%
Presentation: 7%
IQ intelligence test: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Under Armour (Baltimore, MD) in Sep 2017
Interview
Applied online and then was asked to take a video interview, which was more intimidating to me than the actual interview. Was then asked to come in for a group interview with 6 other candidates, and finally a one on one interview. Was then offered the job the following week.
I applied online. The process took 3 months. I interviewed at Under Armour
Interview
Be ready to have your time wasted. From the initial phone call to offer stage, be prepared for 2-3 month process. I went thru 2 separate interview processes with UA and each was drawn out. They put you thru a full day of panel interviews and then just leave you waiting for weeks before they give you any updates. Communication from recruiters is terrible and most of the time they wait for internal candidates to apply and they often get the job. UA is way behind the times and it is reflected with how the company is doing overall.
Interview questions [1]
Question 1
They ask about your experience and how it aligns with their open position.
There were 2 interviews:
One Phone Screen and one Video Interview
The phone screen is with a recruiter and the video interview is with two people on the team in a supervisory role
It was a very great interview experience. Everyone was very nice and asked challenging questions. It was a mix of theoretical scenario questions and opinionated questions. Overall, it was a very great experience.