I was recruited. The recruiter gave me a phone interview, and decided i should move forward for the interview. I was told to be early because they favored timely people. Good thing because we were interviewed in the order we came in. We watched some videos and were given a lecture on the company. We were then asked questions about the vide. The group was about 40 people we were interviewed 5 at a time. we went around asking about customer service and leadership. we were then brought back to the room and two minutes later another person came in and called my name and the other person from the 5 who were chosen for the next interview "everyone else, thank you for your time". How embarassing! so we then interviewed with one of the japanese expats, who barely spoke english, who gave us a math test, and asked us basically all of the same questions that the HR generalist asked us in the interview. We were then walked out of the office. Be EARLY! Definitely keep a smile on your face. Pay attention to the videos and lecutres, take notes if you can. Be really really positive about everything.