I applied online. The process took 2 months. I interviewed at United Airlines
Interview
The on-site interview was performed in groups and they asked questions to hear about your work ethics and how well you interact with others. Engage in conversation with the interviewer and laugh. Interview itself was casually performed. They will go around the circle and ask each candidate several questions, which you can find in glassdoor. Prepare for it, but make it natural and not forced. They want to see who YOU are.
One round online multiple choice, one round zoom screening. The second round screening included two individuals. Next, they went onto to screen one final candidate in person. These were the only steps beyond the submission process.
Interview questions [1]
Question 1
"Describe a time when you went above and beyond for a customer"
Conducted interviews with future employees with hiring managers one on one. Asked you a few questions based off work situations. The hiring managers are wonderful and very quick process. Offer you job on the spot.
Interview questions [1]
Question 1
What was a time a customer was upset and you fixed the situation?
I applied online. The process took 2 weeks. I interviewed at United Airlines (Santa Barbara, CA) in Jul 2023
Interview
I had an initial phone call interview on a Tuesday, and then had a phone call back by the end of the week, Friday. I complete drug screening and Pre employment paperwork by the following Tuesday. I got a email confirmation Monday to schedule my in person orientation day.
Interview questions [1]
Question 1
Can you tell me about how you made a customers experience better?
Customer Service Agent applicants have rated the interview process at United Airlines with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 73.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 37 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at United Airlines overall takes an average of 26 days.
Common stages of the interview process at United Airlines as a Customer Service Agent according to 19 Glassdoor interviews include:
Background check: 15%
One on one interview: 15%
Drug test: 13%
Skills test: 13%
Phone interview: 12%
Presentation: 10%
Personality test: 8%
IQ intelligence test: 6%
Group panel interview: 4%
Other: 4%
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