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      United Airlines

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      Customer Service Agent Interview

      Mar 15, 2016
      Anonymous employee
      Los Angeles, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at United Airlines (Los Angeles, CA) in Mar 2016

      Interview

      So I applied through Lax.org and I come across United airlines for a customer service agent temporary position. I got an email maybe a month later which I didn't expect as I was a actually on an airplane (how ironic) for an interview 2 weeks pior. I was very excited I practiced some questions I thought they would ask. The day of the interview there was a sign-in sheet whatever order you sign in is which they call you for an one on one interview but before your one on one they have all the candidates go in a room and they tell you about the company the position and benefits then whatever order you signed in that's when you are called. The interviewers were very nice made me feel comfortable I felt like I did great in my interview. I also sent an thank you email I heard from United via email the following week but unfortunately I didn't get the job. I was very hurt I felt like I was destined to have this job as my mom and my aunt are already in the airline industry. I guess what's meant to be is meant to be although I really think they made a mistake. I would say there was a lot of candidates I was socializing with who were already in the airline industry so I'm sure they got the job I just feel like I should have gotten a chance.

      Interview questions [1]

      Question 1

      Tell me about a time where you and a co worker had a disagreement and how did you handle it?
      Answer question
      3

      Other Customer Service Agent Interview Reviews for United Airlines

      Customer Service Agent Interview

      Jun 2, 2025
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at United Airlines

      Interview

      One round online multiple choice, one round zoom screening. The second round screening included two individuals. Next, they went onto to screen one final candidate in person. These were the only steps beyond the submission process.

      Interview questions [1]

      Question 1

      "Describe a time when you went above and beyond for a customer"
      Answer question

      Customer Service Agent Interview

      Jan 26, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at United Airlines

      Interview

      Conducted interviews with future employees with hiring managers one on one. Asked you a few questions based off work situations. The hiring managers are wonderful and very quick process. Offer you job on the spot.

      Interview questions [1]

      Question 1

      What was a time a customer was upset and you fixed the situation?
      Answer question

      Customer Service Agent Interview

      Jul 25, 2023
      Anonymous employee
      Santa Barbara, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at United Airlines (Santa Barbara, CA) in Jul 2023

      Interview

      I had an initial phone call interview on a Tuesday, and then had a phone call back by the end of the week, Friday. I complete drug screening and Pre employment paperwork by the following Tuesday. I got a email confirmation Monday to schedule my in person orientation day.

      Interview questions [1]

      Question 1

      Can you tell me about how you made a customers experience better?
      1 Answer
      1