Passenger Assistance Agent applicants have rated the interview process at United Ground Express with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Passenger Assistance Agent roles take an average of 4 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at United Ground Express overall takes an average of 22 days.
Common stages of the interview process at United Ground Express as a Passenger Assistance Agent according to 3 Glassdoor interviews include:
Drug test: 33%
One on one interview: 22%
Background check: 22%
Skills test: 11%
Phone interview: 11%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at United Ground Express (Chicago, IL) in Jun 2026
Interview
It was a promising experience, I'm hoping to get the job and I'm waiting on a call back and going from there with it. Fingers crossed that I get it because I need a job right about now
Interview questions [1]
Question 1
what's your customer service work experience like?
I applied online. The process took 1 day. I interviewed at United Ground Express (Chicago, IL) in Jan 2023
Interview
I applied in January 2,2023 and got a call back the next day to set up an interview at O’Hare in Chicago. During the In-person interview, you’ll be seated with two recruiters. The recruiter explained the job description and she asked me several behavioral questions and several yes and no questions. I was hired on the spot. My tip for the behavioral is to have a really good story.
Interview questions [1]
Question 1
1. Are you ok pushing and carrying 70lbs? When was the last time? 2. Tell Me about yourself 3. How did you handle a difficult customer? 4. Tell me a time when you had to make a safety decision?
I applied online. The process took 1 week. I interviewed at United Ground Express (Chicago, IL) in Sep 2021
Interview
Interview process was pretty easy. Just apply online and they will schedule you in for interview at the airport. Gotta be able to pass a background check and drug screen.