Customer Service Agent applicants have rated the interview process at United Ground Express with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 29 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at United Ground Express overall takes an average of 22 days.
Common stages of the interview process at United Ground Express as a Customer Service Agent according to 2 Glassdoor interviews include:
Drug test: 33%
One on one interview: 33%
Background check: 33%
Here are the most commonly searched roles for interview reports -
The process took 4 weeks. I interviewed at United Ground Express
Interview
I applied online and received a call within the next few days from the recruitment office in Chicago IL. She was very helpful answering my questions and set up a interview for me to attend at the Airport near my house, to which I was applying. I met with a woman and a man, who briefed me on the history of the company, benefits etc and then asked a simple 3 situational questions. I received a call back from Chicago the next day with the job offer, I went 2 days later to complete a drug screening and physical, and now I'm scheduled to do finger prints next week. The total process took about 3 weeks
Interview questions [1]
Question 1
tell me about a time you had to handle an upset customer (answer in STAR format)
I interviewed at United Ground Express (Santa Barbara, CA)
Interview
It was a short ten minute phone interview asking about my availability and my experiences working with difficult guest and guest in general. The interviewer asked me about my school schedule as well as my transportation and willingness to commute to work.