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      UnitedHealth Group

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      Related searches: UnitedHealth Group reviews | UnitedHealth Group jobs | UnitedHealth Group salaries | UnitedHealth Group benefits | UnitedHealth Group conversations
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      Customer Service Interview

      Jun 15, 2016
      Anonymous employee
      Lewis Center, OH
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at UnitedHealth Group (Lewis Center, OH) in May 2016

      Interview

      Very easy and the information about it is on the website for you to view prior to the interview. The person I spoke with was very nice and sounded very caring and compassionate. It was short and sweet.

      Interview questions [1]

      Question 1

      What is one of your biggest short comings?
      Answer question

      Other Customer Service Interview Reviews for UnitedHealth Group

      Customer Service Interview

      Mar 29, 2024
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at UnitedHealth Group (Tampa, FL)

      Interview

      It was easy and calm because you was able to replay and have 3 attempts . The questions was tricky but once I put them into star method I was able to answer the questions much better. I had enough time to write my answers down and practice saying it.

      Interview questions [1]

      Question 1

      Tell me about a time you used people from your network?
      Answer question
      1

      Customer Service Interview

      Nov 25, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at UnitedHealth Group

      Interview

      Quick and standard interview questions. The first was a video interview. The second was a video call within a week apart. The complete process from applying and receiving an offer was about 12 business days.

      Interview questions [1]

      Question 1

      Tell me about a time you made a mistake.
      Answer question
      4

      Customer Service Interview

      Jan 19, 2024
      Anonymous employee
      Delano, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at UnitedHealth Group (Delano, CA) in Oct 2022

      Interview

      Apply, interview recorded summation, followed by video appt with a manager, followed by hiring process which includes background check and drug test. Training sheet after. I did 12 weeks of paid training.

      Interview questions [1]

      Question 1

      Tell me something about yourself?
      1 Answer

      UnitedHealth Group interviews FAQs

      • Customer Service applicants have rated the interview process at UnitedHealth Group with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service roles take an average of 9 days to get hired, when considering 35 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
      • Common stages of the interview process at UnitedHealth Group as a Customer Service according to 35 Glassdoor interviews include:

        Skills test:  19%

        Phone interview:  18%

        One on one interview:  18%

        Drug test:  13%

        Background check:  11%

        Personality test:  7%

        Group panel interview:  6%

        IQ intelligence test:  5%

        Presentation:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(523) ;
        2. Software Engineer(357) ;
        3. Senior Software Engineer(221) ;
        4. Business Analyst(215) ;
        5. Clinical Administrative Coordinator(177) ;
        6. Director(170) ;
        7. Project Manager(144) ;
        8. Manager(128) ;
        9. RN Case Manager(116) ;
        10. Senior Business Analyst(108) ;
        11. Customer Service Advocate(106) ;
        12. Claims Representative(85) ;
        13. Analyst(84) ;
        14. Registered Nurse(81) ;
        15. Associate Director(79) .


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      Jobs at UnitedHealth Group

      13 jobs in United States
      Account Manager, Client Service - Remote
      Eden Prairie, MN
      ·
      $73K - $130K /yr
      (Employer provided)
      View job
      Customer Service Representative
      Aberdeen, WA
      ·
      $16 - $29 /hr
      (Employer provided)
      View job
      Customer Service Representative
      Brewer, ME
      ·
      $16 - $29 /hr
      (Employer provided)
      View job
      Call Center Representative AARP - San Juan, PR
      San Juan, PR
      ·
      $27K - $41K /yr
      (Glassdoor est.)
      View job
      Call Center Representative (House Calls) - Hybrid in San Juan, PR
      San Juan, PR
      ·
      $27K - $43K /yr
      (Glassdoor est.)
      View job
      View all Customer Service Jobs