Customer Service applicants have rated the interview process at UnitedHealth Group with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 9 days to get hired, when considering 35 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Customer Service according to 35 Glassdoor interviews include:
Skills test: 19%
Phone interview: 18%
One on one interview: 18%
Drug test: 13%
Background check: 11%
Personality test: 7%
Group panel interview: 6%
IQ intelligence test: 5%
Presentation: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1+ week. I interviewed at UnitedHealth Group (Richardson, TX) in Sep 2011
Interview
Applied online, i then took a personality and skills test. The next day i received an e-mail to schedule an onsite assessment. Passed assessment and was told first interview was scheduled 2 days later. First interview was with recruiter and she was laid back so i was not worried, we talked about work experience and about 5 behavior questions. Second interview was the next day with a director and 3 sups, and was offered the position the next day.
Interview questions [2]
Question 1
Tell me of a situation where you took charge and diffused before it became a big problem.
I applied online. I interviewed at UnitedHealth Group (Tampa, FL)
Interview
It was easy and calm because you was able to replay and have 3 attempts . The questions was tricky but once I put them into star method I was able to answer the questions much better. I had enough time to write my answers down and practice saying it.
Interview questions [1]
Question 1
Tell me about a time you used people from your network?
I applied online. The process took 1 week. I interviewed at UnitedHealth Group
Interview
Quick and standard interview questions. The first was a video interview. The second was a video call within a week apart. The complete process from applying and receiving an offer was about 12 business days.
I applied online. I interviewed at UnitedHealth Group (Delano, CA) in Oct 2022
Interview
Apply, interview recorded summation, followed by video appt with a manager, followed by hiring process which includes background check and drug test. Training sheet after. I did 12 weeks of paid training.