I applied online. The process took 4 weeks. I interviewed at UnitedHealth Group (Manila, Manila) in Mar 2015
Interview
Series of two phone interviews. First was with a Recruiter verifying eligibility requirements. Second was with the Hiring Manager who asked detailed questions. I was on foreign assignment at the time, therefore both of my interviews were via WebEx. However the typical process is phone interview with Recruiter, then a in person interview with the Hiring Manager.
Interview questions [1]
Question 1
Tell me about a time when you provided exceptional customer service?
I applied online. The process took 4 weeks. I interviewed at UnitedHealth Group (Detroit, MI)
Interview
The interview process was HORRIBLE! I spoke to a recruiter and her rooster was crowing in the background the whole time. She never got back with me after telling me she wanted to schedule me for next steps. I emailed her with no response. They need a revamp on their recruiting process. ITS BAD!
I applied online. The process took 1 day. I interviewed at UnitedHealth Group (Brentwood, TN) in Oct 2017
Interview
I completed a video interview for this position. I received an email within hours of applying asking me to complete this process within 48 hours, It is done via the internet and is recorded.
I applied online. The process took 1 week. I interviewed at UnitedHealth Group (Sugar Land, TX) in Oct 2015
Interview
I applied online for a Customer Service Supervisor position and a week later was contacted by UHG Recruitment Department to setup a phone interview. The phone interview went well the recruiter was prompt at calling at the agreed time. He was very friendly explained the process thoroughly before beginning. Additionally the recruiter allowed an opportunity at the end for questions.
Interview questions [1]
Question 1
The interview was conducted via phone by HR Recruitment, it took about 30 - 35 minutes. As expected they were all behavioral based questions only 3 towards the end of the interview the remaining time was spent discussing past employment history.
Customer Service Supervisor applicants have rated the interview process at UnitedHealth Group with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Supervisor roles take an average of 28 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Customer Service Supervisor according to 8 Glassdoor interviews include:
Phone interview: 26%
Background check: 19%
One on one interview: 19%
Skills test: 11%
Personality test: 7%
Drug test: 7%
Presentation: 7%
Group panel interview: 4%
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