Customer Service applicants have rated the interview process at UnitedHealth Group with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 9 days to get hired, when considering 35 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Customer Service according to 35 Glassdoor interviews include:
Skills test: 19%
One on one interview: 18%
Phone interview: 18%
Drug test: 13%
Background check: 11%
Personality test: 7%
Group panel interview: 6%
IQ intelligence test: 5%
Presentation: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at UnitedHealth Group
Interview
There were screening test to make sure you can use the technology. Then an in person interview for the job. The screener tried to make the applicant at home prior to proceeding with the interview. The screening questions were asked and then they proceeded to explain the environment and expectations. The job seeker had a pretty good idea of what they were walking into once they finished the interview.
Interview questions [1]
Question 1
Can you handle a job that requires you to be on the phone all day.
I applied online. I interviewed at UnitedHealth Group (Tampa, FL)
Interview
It was easy and calm because you was able to replay and have 3 attempts . The questions was tricky but once I put them into star method I was able to answer the questions much better. I had enough time to write my answers down and practice saying it.
Interview questions [1]
Question 1
Tell me about a time you used people from your network?
I applied online. The process took 1 week. I interviewed at UnitedHealth Group
Interview
Quick and standard interview questions. The first was a video interview. The second was a video call within a week apart. The complete process from applying and receiving an offer was about 12 business days.
I applied online. I interviewed at UnitedHealth Group (Delano, CA) in Oct 2022
Interview
Apply, interview recorded summation, followed by video appt with a manager, followed by hiring process which includes background check and drug test. Training sheet after. I did 12 weeks of paid training.