Call Center Representative applicants have rated the interview process at UnitedHealth Group with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 10 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Call Center Representative according to 6 Glassdoor interviews include:
One on one interview: 21%
Phone interview: 16%
Drug test: 16%
Personality test: 16%
Skills test: 11%
Presentation: 11%
Background check: 5%
IQ intelligence test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at UnitedHealth Group (Richardson, TX) in Dec 2014
Interview
Really straight and to the point questions about past experiences and qualifications for the job I am applying. Then asked several "what would you do" type scenarios and asked about flexibility in my schedule.
Interview questions [1]
Question 1
What do you do if a customer calls and is very irate with you on the phone?
I applied online. The process took 4 weeks. I interviewed at UnitedHealth Group (Columbus, OH) in May 2022
Interview
The interview process was fast. Fast and easy for a reason. The hire quickly because the turnover rate is fast. They trap you into a year contract bonus because of it. It is not worth it.
Interview questions [1]
Question 1
The typical questions asked during interviews for call centers.
I applied online. I interviewed at UnitedHealth Group (Bothell, WA)
Interview
Filled out the application and questionaire which was long. Some time after that I got a phone interview. They say it's about 45 minutes, but mine was just under a half hour. Then got an in person interview at the office with 2 managers. They were very nice and made me feel comfortable. It was a relaxed interview but professional. I felt good about it and they did make me an offer shortly thereafter. I accepted. But then shortly after that they rescinded the offer. I was shocked. Don't give people offers of employment prematurely if you're not sure if you want to hire them
Interview questions [1]
Question 1
Tell me about a time you made a mistake and how you handled it?