Customer Service Representative applicants have rated the interview process at UnitedHealth Group with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 378 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Customer Service Representative according to 378 Glassdoor interviews include:
Phone interview: 18%
Skills test: 16%
One on one interview: 15%
Drug test: 15%
Background check: 12%
Personality test: 9%
Presentation: 5%
IQ intelligence test: 5%
Group panel interview: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied in-person. I interviewed at UnitedHealth Group (Brandon, FL) in Oct 2018
Interview
Today I went to this location for a job fair. It seemed more like an information collection site. People were in jeans working there and I got a bad feeling and left. It seemed unprofessional and questions were being answered differently in the front depending who asked. Once I was called they ushered me to a cluttered room of computers to fill out an online application and take a test. Before that other people were ushered in prior to me although I arrived earlier. Mid-application I thought, "this is not a job fair" a job fair are typically tables with companies ready to answer questions and possibly interview. First the receptionist said we would not be Interviewing until the two steps were done, Application and test, and next she brought 2 people in for Interviews. It was so odd, cluttered and people were wearing Jean's who worked there so I got up and left. It just felt strange. Even the people around me seemed like actors I. A play. One said he was in the military previously but sat around like a slug and didn't respond favorably when I saluted him. Another said he was in law enforcement and acted scared when i did a mini clap for him ( just trying to be nice and grateful). I dont know if this company is great. I just experienced a strange job fair that wasn't a fair at all.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.