Senior Customer Service Representative applicants have rated the interview process at UnitedHealth Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Service Representative roles take an average of 25 days to get hired, when considering 21 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Senior Customer Service Representative according to 21 Glassdoor interviews include:
Phone interview: 21%
Skills test: 17%
Drug test: 15%
Personality test: 13%
Background check: 12%
One on one interview: 11%
Group panel interview: 6%
IQ intelligence test: 2%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at UnitedHealth Group (Cypress, CA) in Apr 2019
Interview
Submit resume, they send you a link for an assessment, then in a couple of days a notification to take a virtual interview, once you pass the virtual interview they set up a phone interview. This interview was mostly asking questions about your resume, but thesis where they decide to put you through to the in-person interview.
Interview questions [1]
Question 1
In-person interview is mainly situational questions. They only ask me three interview questions. "Name a time when you made an unhappy customer happy"
the interview process with unitedhealth group was very fluent, virtual interview without any connection problems. questions stayed on the screen while having to record the answer which was very helpful when trying to answer questions.
I applied online. The process took 2 months. I interviewed at UnitedHealth Group (Tampa, FL) in Sep 2024
Interview
I’ve actually applied here twice. The first time I never heard back. The second time I was offered a video interview with only 5 days to complete it. The interview process was a waste of my time both times. It takes FOREVER to get a response at every step in the process.
Interview questions [2]
Question 1
How do you learn how to use new technology? How did you work through the challenge? How do you prefer to learn new technologies or technology-based tools? What help or support do you usually need while you're learning?
A typical interaction is speaking with a member on the phone, while navigating one or several resources to best assist and making notes in our systems). Describe your experience in working in a setting such as this.
I applied online. I interviewed at UnitedHealth Group (Denver, CO) in Sep 2024
Interview
Assessment then self video interview submission. Process was simple and relatively easy. The self interview has unlimited retakes before submitting which is nice to not have to be put on the spot to answer questions.
Interview questions [1]
Question 1
Name a time where you had to offer extra customer support.