Customer Service Representative applicants have rated the interview process at UnitedHealth Group with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 378 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Customer Service Representative according to 378 Glassdoor interviews include:
Phone interview: 18%
Skills test: 16%
One on one interview: 15%
Drug test: 15%
Background check: 12%
Personality test: 9%
Presentation: 5%
IQ intelligence test: 5%
Group panel interview: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1+ week. I interviewed at UnitedHealth Group in Aug 2014
Interview
step 1 apply online
step 2 online assessment
step 3 digital interview
step 4 phone interview
step 5 in person interview
step 6 7-10 days for a decision
I interviewed on August 1, 2014 received an email on August 5, 2014 stating impressed with my skills and qualifications but pursuing other candidates that closing match position.
Interview questions [1]
Question 1
Tell me about a time you had to problem requiring your supervisor assistance? something to that nature.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.