UnitedHealth Group Manager Customer Service interview questions

The first interview was a video interview. I was given two questions in regards to how I would handle working with difficult people. I was given multiple opportunities to re-record my response before submitting. The second interview was via video with the hiring manager. The interview was about an hour and I was asked questions that required me to give examples of a time I experienced a situation and how I was able to resolve. My interview experience was great! The hiring manager was very pleasant and engaged in my responses. The interview process from application to offer was a little over a month.