I applied online. I interviewed at Urban Outfitters in Apr 2026
Interview
After a virtual interview via HireVue, I did a group interview with a few other people and were asked questions pertaining to customer service and fun questions to assess your personality.
Interview questions [1]
Question 1
What does good customer service mean to you?
Tell me about a time you had to pivot (assessing how well you multitask)?
I interviewed at Urban Outfitters (Philadelphia, PA)
Interview
Quick interview around 20 mins, asked pretty standard customer service questions. Manager who interviewed was nice. Asked about hobbies outside of work, if I was in school, how many hours a week I was looking for
I applied in-person. I interviewed at Urban Outfitters
Interview
The interview process was a group interview with other candidates. Overall, it was very easy and comfortable. The interviewers were friendly, and they mainly asked simple situational questions about customer service and team work.
I applied online. I interviewed at Urban Outfitters (Pasadena, CA)
Interview
The interview is done in a group of about 5-10 people. A manager asks a couple of behavioral questions, and everyone goes around answering. The vibes are pretty chill, but that doesn't mean you shouldn't prepare! It just means you don't have to be nervous.
Interview questions [1]
Question 1
When is a time you faced conflict and how did you resolve it?
Sales Associate applicants have rated the interview process at Urban Outfitters with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 65.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Associate roles take an average of 13 days to get hired, when considering 1,035 user submitted interviews for this role. To compare, the hiring process at Urban Outfitters overall takes an average of 16 days.
Common stages of the interview process at Urban Outfitters as a Sales Associate according to 1,035 Glassdoor interviews include:
Group panel interview: 35%
One on one interview: 17%
Personality test: 13%
Background check: 8%
Phone interview: 7%
Skills test: 5%
IQ intelligence test: 4%
Presentation: 4%
Drug test: 3%
Other: 2%
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